System of engagement

Dictionary
Digital Construction (electrical)

term introduced first in PAS 1192 and updated in ISO 19650 framework, it depicts the process of specifying and delivery of project and asset information

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forms a framework that supports informed and consistent decision making by project teams, at each work stage, helping to deliver agreed and reliable information.

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Exchange Information Requirements (EIR) term introduced by BS EN 19650 replace the PAS 1192 term Employer Information Requirements (EIR) on all projects where BS EN ISO 19650 compliance is required.

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The term introduced by ISO 19650 typically describes the Tier 1 Main Contractor.

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breakdown structure to help plan the production of information

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schedule of information containers and delivery dates, for a specific task team

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An MPDT its old PAS 1192 term, the MPDT defines who produces what, when and to what level of detail.

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The System of Engagement is defined as a platform that manages supported digital engagement, of systems like Browsing, Web Chat, Messaging, videos (Facebook, WhatsApp, TEAMS, ZOOM, Signal, Slack, etc.), various apps like Project Management platforms (PROCORE, BIM360, Aconex, PlanGrid). It is also designed to grow and easily integrate additional APIs for customer engagement. This includes phone calls made from customers “websites and apps or through other channels such as email, social media or social networks. [1]

[1]        J. Mack, “Building a System of Engagement – Glia Blog | Digital Customer Service Explained,” Dec. 14, 2017. (accessed Jan. 27, 2021).

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